While finding out how much a flight costs to your dream island vacation or hotel rates from different booking sites is as easy as typing a Google search, what you save may be more than what might lose. When the global pandemic brought the tourism industry to its knees, losing more than a third of the sector’s workforce, it exposed some online travel companies’ inability to advocate for their clients’ needs (including getting refunds for cancelled flights).
Among the many things the pandemic exposed when countries imposed lockdowns and travel came to a standstill was that not all travel agencies were created equal. It was one of the hardest sectors hit. In 2020, Australians’ cancelled holiday bookings were estimated at $10 billion. With travel plans upended, getting a refund of the said plans from some travel agencies proved to be difficult. Others were lucky enough to have travel agencies who went above and beyond helping their clients get their refund for hotels and flights.
Best to work with local travel agents accredited by ATAS (AFTA Travel Accreditation Scheme). The accreditation means they were able to pass stringent criteria on business compliance, safeguards, customer service, etc. Also, if the agency has been around since before the pandemic happened and has remained in business until now, it’s a good sign that it’s been able to pivot and survive through the worst. At Star Flights, we pride ourselves on being one of these travel organisers.
Whether you’re planning to go on a European vacation or maybe to different cities across Asia, here are reasons why booking with a professional and reputable travel organiser will make the entire journey truly fuss-free:
Ultimately, you want to be working with a business that is big enough to take care of its customers. You want to be booking your holiday through a credible travel agent who you trust, who you know, and who has been around for years with high recommendations from its customers.
If you need more reasons to book a travel organiser, read it here. If you already want to get in touch with one, a Star Flights travel organiser can already help you plan and book your holiday, so you can save on time, money, and make sure somebody is just a phone call away for a stress-free trip.
While online booking websites may tempt you with cost savings, It's crucial to be mindful of th
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